You invested in AI. Let's get your team to adopt it.

Many businesses invest in AI only to end up frustrated with the results. The tools aren't the problem. Changing human behavior is where most implementations stall. I can help you bridge that gap.

A Predictable Failure Cycle

The problem is almost never the tool. It's the distance between what the technology can do and what people actually do with it. AI advances faster than habits change. The only organizations getting real value are the ones that prioritize adoption.

• 70% of AI transformations fall short of their goals, not because of the technology, but because of implementation and adoption failures. (McKinsey)
• 60% of workers say they want more guidance on how to use AI tools at work. (University of Phoenix Career Optimism Index, 2026)
• 87% employee satisfaction rate at organizations with a clear AI enablement plan. (University of Phoenix Career Optimism Index, 2026)

Operationalizing AI

Sustainable business returns require three critical layers working together to drive lasting adoption.

1. The Workflow Layer

   Adding AI capabilities to a broken process produces automated errors. This layer maps administrative drag to isolate tasks that can be offloaded to AI from work that requires human judgment.

2. The Human Layer

   Technology alone doesn't change behavior. Deliberate learning does. This is the crucial step most organizations skip. Building behavioral design and consistent reinforcement directly into the workday locks in true adoption.

3. The Governance Layer

   Without clear guardrails, teams improvise, creating unnecessary operational risk. Clear governance sets the boundaries needed to use AI securely and ethically, making your operations durable rather than fragile.

Meet Heidi Konrad

Meta · Intuit · Baker Tilly · M.S. in Education

A Master's in Education and 20+ years working in L&D may seem unconventional for AI enablement, but when combined with a continuous curiosity about AI and enterprise-level L&D experience, it's the exact formula needed to close the adoption gap.

Most organizations buy the tool, assume adoption will follow, and three months later wonder why half the team still uses the old workflows. Technology is seldom the issue. The real challenge is the disconnect between its potential and everyday human behavior.

Three Ways to Work Together

Each engagement is designed around your current setup and immediate needs. We recommend starting with an audit to uncover your biggest opportunities.

• AI Workflow Audit

  Starting at $500 — One-time, scales with org size

  Together, we'll analyze how your team works, map your current processes, pinpoint where AI can create an immediate, measurable impact, and help you decide what to focus on first. You'll walk away with a crystal-clear picture of what to do next.

  • Workflow Mapping
  • AI Opportunity Prioritization
  • Written Audit Report
  Request an Audit

• AI Workflow Sprint

  Starting at $3,000 — 2–4 week engagement

  Based on the results of the AI Workflow Audit, we design and build one high-impact workflow with hands-on onboarding and 30 days of post-launch support.

  • Full Workflow Audit Included
  • Custom AI Workflow Design & Build
  • Team Onboarding & 30-Day Support
  Start a Sprint

• AI Enablement Package

  Starting at $3,000 — 1, 3, or 6-month engagements

  It takes more than basic onboarding to drive true adoption. To change how people work, you have to change behavior. We focus on shorter sessions, spaced repetition, practical application, and personalized learning formats designed around your team.

  • Behavioral Change System
  • Spaced Repetition & Personalized Learning
  • Progress Tracking & Milestone Recognition
  Learn About Enablement

Start the Conversation

Tell me your biggest workflow challenges. I'll provide an initial assessment of the top opportunities to use AI to make an immediate impact. No obligation, just an honest look at where you are.

Email: heidi@intelligentopslabs.com